Thursday, November 30, 2017

United States Institute of Peace New Recruitment [2 Positions]


The United States Institute of Peace (USIP) prevents, mitigates and resolves violent conflicts around the world by engaging directly in conflict zones and providing analysis, education and resources to those working for peace.


We are recruiting to fill the positions below


Job Title: Community Engagement Officer
Location: Nigeria
Summary


  • The community engagement officer will lead USIP’s efforts to create a Nigerian network of community facilitators.

  • The officer will identify a group of civic leaders, including youth, women and religious, and will support them through skills training to prepare, convene and facilitate intergroup dialogues aimed at resolving local conflicts and supporting USIP’s ongoing efforts in Nigeria.

  • This position reports to the Senior Program Officer for Nigeria (in Washington, D.C).

Job Responsibilities


  • Work with the DC-based Senior Program Officer and in-country team to design, manage, and implement activities in support of USIP’s Nigeria program;

  • Identify and screen civic leaders to join the network of community facilitators;

  • In coordination with USIP staff, conduct a needs assessment for skills, knowledge and practice among the selected community faciltiators;

  • In coordination with USIP staff, oversee the facilitation of a series of trainings on negotiation, participation, dialogue, and communication for the facilitators;

  • Manage the process of administering and monitoring small-grants to the facilitators to implement select intergroup dialogue activities;

  • Provide oversight in the development, planning, implementation and monitoring of the activities of the facilitators network;

  • Build strong working relationships with citizen groups, community-based groups, and civil society organizations for increased coordination, collaboration and knowledge sharing;

  • Support research and drafting of publications (reports, briefing papers, etc.) and materials about the activities of the network of facilitators;

  • Represent USIP with NGO networks and government stakeholders and promote effective collaborations and partnerships;

  • Travel regularly (with USIP staff and alone) across Nigeria; including to parts of the country that may be considered insecure; to monitor the activities of facilitators and mobilize support for USIP’s work;

  • Build strong relations with local officials, community-based and civil society organizations and like-minded INGOs;

  • Conduct assessments and convene local roundtable discussions on the activities of the network of community facilitators to inform policy and practice; and

  • Perform other duties as required to further USIP’s mission and goals.

Qualities Sought:


  • Well organized, self-motivated, and able to conceptualize, manage, and implement projects in stressful environments;

  • Effective in training, coaching/accompaniment, participatory facilitation, community organizing, and leadership development;

  • Deep knowledge of Nigeria including conflict, security, and political issues;

  • In-depth understanding of the local conflicts and the drivers of conflict in the country;

  • Poise, flexibility, discretion, and mature judgment to handle and respond appropriately and professionally in a fast-paced, high-pressure atmosphere;

  • Outstanding written and verbal communications skills;

  • Proven ability to think analytically and plan strategically, including setting objectives and identifying and capitalizing on opportunities for USIP’s work;

  • Ability to network extensively and build partnerships with community leaders and civil society organizations; and

  • Ability to maintain performance expectations in diverse cultural contexts, and respect and relate appropriately to people of different faiths and cultural backgrounds.

Qualifications


  • A Degree in political science, conflict resolution, international affairs, or related area of study.

  • Minimum 5-7 years relevant full-time staff level work experience required, including experience in community engagement, training, field research, and project management.

  • Minimum 5-7 years relevant experience in facilitation, mediation and negotiation at the community level.

  • English language fluency mandatory. Advanced proficiency in other Nigerian languages also preferred.

  • Extensive experience working and living in Nigeria;

  • Passion for USIP’s subject matter and willingness to take on the responsibilities and duties as a key member of our team; and

  • Demonstrated strong work ethic.

Remuneration
Compensation is commensurate with qualifications and experience.


Interested and qualified candidates should:
Click here to apply for this Position


Note


  • To be considered for this position, please submit a complete application package consisting of:
    • Completed employment application including titles, dates of hire and salary history.

    • Cover letter

    • Resume


  • Only those applicants that are selected for further discussions will be contacted

 


Job Title: Senior Advisor
Location:
 Abuja
Summary


  • The Senior Advisor will provide strategic advice to grow USIP’s work in Nigeria and the broader Lake Chad Basin area.

  • Will work with the DC-based Senior Program Officer who leads USIP’s programming in Nigeria, to inform and develop medium-term strategy, advance program goals, and identify new opportunities.

  • Will provide oversight to coordinate USIP staff in Nigeria implementing programs focused on promoting inclusion, community security, and preventing election violence.

  • As needed, the Senior Advisor may be asked to travel within Nigeria or regionally.

  • This position will be based in Abuja with an expected duration of 12 months at 2 days per week.

Major Duties and Responsibilities


  • Work with the DC-based Senior Program Officer, and in-country team to promote activities in support of USIP’s Nigeria program;

  • As needed, provide technical expertise to the design and implementation of USIP activities in Nigeria and the Lake Chad Basin area;

  • As needed, provide technical advice on request to the design of USIP program proposals or workplans.

  • Strengthen existing USIP partnerships with state governors and senior civic leaders;

  • Provide advice on building new or strengthening existing partnerships with government, security officials, civil society networks, and international non-government organizations;

  • Promote strong working relationships with the Nigerian government and the Lake Chad Basin Commission and security forces (including Multinational Joint Task Force-MNJTF) to advance USIP’s mission through strategic partnerships;

  • Provide coordinated oversight of the in-country implementation of USIP’s Nigeria program strategy by consulting with staff and partner organizations;

  • As necessary or appropriate, represent USIP with NGO networks and government stakeholders and promote effective collaborations and partnerships;

  • Perform other duties as required to further USIP’s mission and goals.

Qualifications


  • Master’s Degree in International Relations, Law, Political Science or related subject; Ph.D. preferred.

  • Minimum 14 years relevant full-time consulting or staff-level experience required, including work in active and recently active conflict zones;

  • Minimum 5 years managing international development, human rights, and/or peacebuilding projects and teams.

  • Deep Knowledge of Nigeria and the Lake Chad Basin area particularly on issues related to the Boko Haram conflict; civilian security; and civil-military relations;

  • In-depth understanding of local conflicts in Nigeria and opportunities to resolve them;

  • Experience in Nigeria and/or conflict-affected regions of the Sahel and the Lake Chad Basin implementing programs engaging a broad range of stakeholders;

  • Interpersonal skills and cultural sensitivity to effectively interact with all levels of staff, policy makers, local partners, US and foreign government personnel, members of donor organizations, and funders.

Remuneration


  • Compensation is commensurate with qualifications and experience.

Interested and qualified candidates should:
Click here to apply for this Position


Note


  • To be considered for this position, please submit a complete application package consisting of:
    • Completed employment application including titles, dates of hire and salary history.

    • Cover letter

    • Resume


  • Only those applicants that are selected for further discussions will be contacted.




Jobs in Nigeria



United States Institute of Peace New Recruitment [2 Positions]

Best CV Template? It Does Not Exist

All Job Seekers seem to think that there is one Best CV Template, the killer layout of words and style that guarantees you the wealth and dream job title that you rightfully deserve, instantly.


I’m here to tell you now, that it does not exist. Worst than that, it never will – it is a fantasy, but not quite in the leagues of the Unicorn, but as dead in reality as the Dodo.


Best CV Template test

Why doesn’t the Best CV Template exist? Well, here are two simple tests you can try for yourself, to prove the reality:


  • Take a version of your CV, and ask three friends to critic it. Having made the changes, take it back and ask them again. Each time you will find that there are still changes they suggest

  • Take three versions of your CV, and ask three friends to choose the best one. I bet, that not one version wins this contest

Best CV Template?

Why does the worlds Best CV Template not exist? A CV is in part defined by layout, which is a style preference. People have different style choices, its why Dulux now offer an infinite number of colours in which to paint your walls at home. Style changes with age and mood: what was good yesterday is not so on trend today. But, and here’s the criticality, none of the people you ask to review your CV are looking at it from the employers viewpoint. They look on it in balance as much of a style and hence CV Layout exercise, as much as one of effective communication.


In the last few weeks, I have had a number of opportunities to review professionally written CV’s by both UK companies and those from overseas. The good news is that a majority of these were good to great, but too large a majority were not effective. Sadly, some weren’t even very good, and yet the clients had paid good and real money for these services.


Most Effective CV

Why weren’t they good? Because they were not effective from an employers critic. What is the most effective CV? Well that’s best achieved by following a check list:


  1. Employment starts with a business need, which translates into the need to employ someone, which leads to a Job Description. The Job Description leads to a signed off business case, with the conclusion by HR that the skills are presently not available internally, so hence the writing of a Job Advert, and its publication. This all takes about 100 hours and costs £3500, so do you think just clicking “apply” on a jobs board will get you employed? You need to customise your CV for every job application

  2. Read the job advert three times: most job seekers just read title and salary. Note down the skills, qualifications and experiences needed to fulfil that job. Now take a copy of the job advert, and find the same SQE words in your CV. Can’t find them, then don’t apply!

  3. If you can find them, do they appear in the top half of the first page of your CV? If they don’t, can you adjust your CV so that they are? If you have that SQE, then yes you probably can: personal statement, keywords, job write-ups. This is an even more critical test for technical jobs such as those in the medical profession, as the employer will not read your CV any further than the first half page UNLESS you have proven that you have the required qualifications and professional certifications

  4. Most HR professionals consider that SQE deployed in the last 3/5 years are relevant, and beyond that interesting but supportive employment history. On the first page of your CV, what is the time line? Ideally, it should cover at maximum the last eight years of your employment, so edit it to suit

  5. Jobs and skills you did more than 10years ago, unless they resulted in notable achievements such as multi-award winning global media coverage, patents, or ground breaking scientific advances, are best address through a summary of your early career

  6. You need an education section in all CV’s. Nominally list everything from your highest qualification back to what you came out of school with. Add in those bespoke training courses which are relevant (ie: relevant to this job and this time, no need to add old/out dated technology or processes/procedures); and make sure you add your professional society memberships. For technical jobs such as the medical profession, engineering, etc where the fact you are qualified is central to the decision to employ, read Note3 again!

  7. No need to include hobbies and interests unless they add to your employability, eg: job asks for managerial skills, you don’t have any in work but captain a sports team or run a volunteer group, therefore add a hobbies and interests section

  8. There is a lot of debate in the employment industry about personal statements, but the critical elements are: they engage and focus the reader; they must be focused around how your SQE is relevant to that job; power words over use is never impressive!

  9. Did you include your name and contact details, both an eMail and telephone? Are these at the foot of every page?

  10. Unless you are an artist, black ink on white paper is most readable. Nothing below fontsize 11, and unless you are an actor, no photographs!

The key mistake as a recruiter I always see job seekers making is not showing and ideally proving that they have the required combination of skills, qualifications and experiences listed in the job advert.


Most job seekers assume that like everyone else in employment that I have the time to read their full job application and wholly conclude that yes they have those skills. Unfortunately, even if I did, part of the inbuilt test of a job application is testing the job applicants ability to communicate.


So there it is. There is no Best CV Template, its a style issue and that’s wholly secondary to the words. But there is test of CV effectiveness which every job seeker should be applying to every job application they make, to ensure that they get employed quicker.


Good Luck!




Jobs in Nigeria



Best CV Template? It Does Not Exist

Outcess Solutions Nigeria Limited New Recruitment


Outcess is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.


We are recruiting to fill the position below:


Job Title: Contact Centre Agent (Hausa Speaking Agent)
Location:
 Lagos
Job Description


  • Build customer interest in the service and product offered by the company

  • Educate customer on new and existing products on the network

  • Effective and professional Brand cross selling of company products & services

  • Deliver world class customer service by cross selling with vibrancy and personal confidence

  • Provide accurate product information and serve as a knowledgeable resource for customer

  • Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.

  • Follow through on commitments made to customers in the course of selling.

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]


Application Deadline  31st December, 2017.





Jobs in Nigeria



Outcess Solutions Nigeria Limited New Recruitment

PricewaterhouseCooper New Graduate Recruitment - Jobs in Nigeria


At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make.


We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering quality in assurance, tax and advisory services. In Africa we’re the largest provider of professional services with close to 400 partners and over 9,000 people in 34 countries.


We are recruiting to fill the position below:


Job Title: Audit Associate
Job ID: 125-NIG00150
Location
: Lagos
Department: Assurance


Job Summary


  • The Audit Associate will be responsible for learning and applying technical skills and working as part of an engagement team carrying out the audit of companies in the energy, utilities and resources  industry, under the supervision of Audit Seniors and Audit Managers.

Job Roles and Responsibilities


  • Establish working knowledge of the client’s accounting procedures and processes.

  • Evaluate internal control systems and policies and procedures; making recommendations for improvements.

  • Build strong working relationships with client contacts.

  • Works as an effective team member to complete project components and assigned tasks, including:

  • Assisting with the preparation of financial statements, footnote disclosures and management letter comments.

  • Perform substantive tests and tests of controls to identify and resolve accounting or reporting issues.

  • Identify any accounting or audit issues and perform the necessary research to resolve such issues.

  • Provide recommendations for strengthening internal controls and promoting business efficiency.

  • Proactive in seeking coaching and clarification on assigned tasks from the audit seniors and audit managers.

  • Lead small engagement team with responsibility for on-field team activities, coaching and supervision.

  • Act as an assistant team lead on medium sized engagement while reporting effectively to the senior associate and manager (as required).

  • Assisting with engagement administration including preparation of audit plans, budgets and engagement letters.

  • Preparing client assistance schedules (CAS) and following-up on client deliverables.

Requirements
Education/Qualification:


  • Minimum of First Degree Certificate with not less Second Class Upper division/Upper Credit.

  • ACA/ACCA Qualified or Part Qualified.

  • Minimum of two (2) years relevant working experience.

Skills/Attributes Required:


  • Candidate must possess not more than 5 years relevant work experience

  • Excellent analytical, presentation and research skills

  • Excellent verbal and written communication skills

  • Ability to take responsibility for personal growth

  • Excellent attention to detail

Desirable skills:


  • Strong team-working.

  • Desire for continuous improvement.

  • Good listening.

  • A proactive approach to problem solving and delivering client solutions

How to Apply
Interested and qualified candidates should:
Click here to Apply


Application Deadline  6th December, 2017.





Jobs in Nigeria



PricewaterhouseCooper New Graduate Recruitment - Jobs in Nigeria

Coca-Cola Company Ongoing Recruitment - Apply Now


The Coca-Cola Company (NYSE: KO) is the world’s largest beverage company, refreshing consumers with more than 500 sparkling and still brands.


At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.


We recruiting to fill the position below:


Job Title: Business Unit Communications Manager
Job ID: R-02666
Location: Lagos
Job Types: Full time
Job Level: 01. Regular
Position Overview/Function Specific Activities
Drive Innovation:


  • Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).

Collaborate with System, Customers, and Other Stakeholders:


  • Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).

Act Like an Owner:


  • Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.

Inspire Others:


  • Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.

Develop Self and Others:


  • Develop self and support others’ development to achieve full potential.

How to Apply
Interested and qualified candidates should:
Click here to Apply





Jobs in Nigeria



Coca-Cola Company Ongoing Recruitment - Apply Now

United Nations New Job Opportunity


The United Nations is the one international organization with the reach and vision capable of solving global problems. The United Nations Foundation links the UN’s work with others around the world, mobilizing the energy and expertise of business and non-governmental organizations to help the UN tackle issues including climate change, global health, peace and security, women’s empowerment, poverty eradication, energy access, and U.S.-UN relations.


We are recruiting to fill the position below:


Job Title: Humanitarian Affairs Officer (TJO), P4
Job Opening Number: 17-Humanitarian Affairs-OCHA-89242-J-Abuja (X)
Location: Abuja
Department/Office: Office for the Coordination of Humanitarian Affairs
Job type: Temporary
Organization Setting and Reporting


  • This position is located in the Office for the Coordination of Humanitarian Affairs (OCHA) in Abuja, Nigeria. The Humanitarian Affairs Officer reports to the Head of Office.

  • OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort.

Responsibilities


  • Within delegated authority, the Humanitarian Affairs Officer will be responsible for the following duties:

  • Serves as a senior policy officer; advise on overall policy direction on specific issues; and, more generally, reviews and provides advice on a diverse range of policy issues related to safeguarding humanitarian principles and ensuring the effective delivery of humanitarian assistance and the linkages with other related areas (e.g. human rights).

  • Prepares policy position papers for review.

  • Monitors, analyzes and reports on humanitarian developments, disaster relief/management programmes or emergency situations in assigned country/area; develops and maintains a “watch list” of countries with potential for humanitarian crisis.

  • Leads and/or participates in large, complex projects, to include disaster assessment or other missions; coordinates international humanitarian/emergency assistance for complex emergency/disaster situations; ensures necessary support (e.g. staff, funding, specialized equipment, supplies, etc.); prepares situation reports to the international community, apprising of situation to date and specifying unmet requirements of stricken countries.

  • Assists in the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA.

  • Assists member states in capacity-building for handling emergency situations; develops country-specific indicators for countries of concern in collaboration with area experts and ensures the subsequent monitoring of these indicators; recommends actions based on the analysis of pertinent information.

  • Initiates and coordinates activities related to technical cooperation and technical assistance projects in disaster response and disaster response preparedness; formulates project proposals and relevant project documents; provides technical support to field work; reviews and clears project reports for submission to governments.

  • Partners with other humanitarian agencies to plan and evaluate complex humanitarian and emergency assistance programmes; helps ensure that latest findings, lessons learned, policy guidelines, etc. are incorporated into these activities, including gender-related considerations.

  • Establishes and maintains contacts with government officials, other UN agencies, non-governmental organizations, diplomatic missions, media, etc.; ensures appropriate mechanisms to facilitate collaboration and exchange of information both in and outside the UN system, including on early warning and contingency planning, etc.

  • Analyzes and assists in introducing new technologies for disaster warning/management.

  • Organizes and prepares studies on humanitarian, emergency relief and related issues; organizes follows-up work, including interagency technical review meetings to support policy development work and decision-making on important issues; and ensures the implementation of recommendations emanating from relevant studies.

  • Assists or leads, as appropriate, in the preparation of OCHA reports, studies, background papers, policy guidelines, correspondence, presentations, background papers, policy guidelines, parliamentary documents, etc.; with respect to the latter, takes the lead in providing support and information to relevant councils or other entities on specific issues.

  • Serves as the primary focal point on specific topics or policy-related issues; keeps abreast of latest developments, liaises with other humanitarian organizations, donors, etc., ensures appropriate monitoring and reporting mechanisms; provides information and advice on a range of related issues.

  • Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners humanitarian and emergency relief-related matters.

  • May participate in planning and preparation of unit budget and work program.

  • Provides leadership and work direction to assigned work team, and/or mentors and supervises the work of new/junior officers.

  • Performs other duties as required.

Competencies
Professionalism:


  • Knowledge of wide range of humanitarian assistance, emergency relief and related human rights issues.

  • Conceptual and strategic analytical capacity, to include ability to analyze and articulate the humanitarian dimension of complex issues that require a coordinated UN response.

  • Knowledge of institutional mandates, policies and guidelines pertaining to humanitarian affairs and knowledge of the institutions of the UN system.

  • Demonstrated ability to complete in-depth studies and to formulate conclusions/recommendations.

  • Ability to relate humanitarian affairs issues and perspectives, including gender issues, to political, economic, social and human rights programmes in affected country/region.

  • Demonstrated problem-solving skills and judgment in applying technical expertise to resolve a wide range of complex issues/problems.

  • Knowledge of region or country of assignment, including the political, economic and social dimensions.

  • Ability to negotiate and to influence others to reach agreement.

  • Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery).

  • Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

  • Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication:


  • Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Teamwork:


  • Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education:


  • An advanced university degree (Master’s degree or equivalent degree) in Political Science, Social Science, Public Administration, International Studies, Economics, Engineering, Earth Sciences or a related field, is required.

  • A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience:


  • A minimum of seven years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area, of which at least five years must be at the international level.

  • Experience in access negotiation and civil-military coordination is desirable. Experience in strategic planning is desirable.

  • Relevant experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is required.

  • Relevant experience in the region, particularly in Nigeria, is desirable. Experience in the UN Common System is desirable.

Languages:


  • English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another UN official language is desirable.

 


How to Apply
Interested and qualified candidates should:
Click here to Apply


Note: Evaluation of qualified candidates may include a desk review of the applications, an assessment exercise and/or a competency-based interview.


Application Deadline  4th December, 2017





Jobs in Nigeria



United Nations New Job Opportunity

Quadrant Network Services Limited Ongoing Recruitment [2 Positions]


Quadrant Network Services Limited, a leading global investment management firm, is now recruiting to fill the positions below:


Job Title: Marketing Officer
Location: 
Nigeria
Primary Objective of the Role


  • To drive the sales of company’s product and services.

  • To support the organisation’s marketing activities and campaigns.

  • To contribute to the process of adding value to the business.

  • To strive towards targets achievement.

Key Areas of Responsibilities


  • Sales and Marketing

  • Product Awareness/Promotion

  • Customer Relationship

Duties and Responsibilities
Sales and Marketing:


  • Support the Head of Marketing in the planning and implementation of marketing strategies.

  • Contribute to the achievement of the department’s goals and target.

  • Organise and attend marketing activities, exhibitions or PR events to raise brand awareness.

  • Support the marketing manager in overseeing the department’s operations

  • Support the planning and attend  marketing activities or PR events to raise brand awareness.

  • Contribute to the planning of advertising and promotional campaigns for products or services on a variety of media i.e. social, print etc.

  • Prepare content for the publication of marketing material and distribute to the target market.

Product Awareness/Promotion:


  • Participate in marketing company’s products to potential customers

  • Contribute to the promotion of the company’s products and services such as Cryptocurrency, Swissgolden and Binary Options Trading to enhance product awareness.

  • Follow up on the opening of new client accounts and process necessary documentations

  • Maintain detailed knowledge of the company’s product and services.

Customer Relationship:


  • Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.

  • Adequately handle clients’ complaints and provide resolutions.

  • Work with the Customer Service Team to ensure the Know Your Customers (KYC) procedures are adhered to.

  • Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.

  • Build and foster a sustainable customer relationship with new and existing clients to enhance customer retention.

  • Discuss assigned client’s account with them, answer questions or arrange meetings as necessary.

  • Attend to and provide answers to customers on investment options enquiries and queries through face to face contact, email or phone.

  • Follow up on client requests such as payments, withdrawals, status, documentations.

  • Access customers’ details on the system to provide requested information.

  • Perform other duties as assigned from time to time.

Key Performance Indicators:


  • Individual target achievement.

  • Increase in sales revenue growth

  • Number of positive leads

  • Return on investment on marketing cost – advertisement, promotions, running cost.

  • Rate of customer withdrawal or termination of investment.

  • Cost per customer acquisition

  • Prompt response time to client request

  • Professional detailing of products and services to satisfy the customer.

Requirements
Educational Qualifications:


  • Bachelor’s Degree in Marketing, Management, Business Administration, Arts, Finance or other relevant fields of study.

Relevant Experience:


  • A minimum of 2 – 4 years relevant experience in a marketing or sales role. Previous experience in a financial or investment institution is an added advantage.

Professional Qualifications:


  • Professional Certification in Marketing, Management, Administration, NIMN or any equivalent certification.

Interested and qualified candidates should:
Click here to Apply for this Position


 


Job Title: Personal Assistant (PA)
Location
: Nigeria
Primary Objective of the Role


  • The role holder will perform a wide variety of detailed administrative and executive support of daily operational functions to the CEO, assisting with responsibilities to the management team and team members

Key Areas of Responsibilities


  • Organize and maintain diaries, screen phone calls, inquiries & requests

  • Plan and maintain office systems, to include data management and filing

  • Take, transcribe and produce minute of meetings

  • Responsible for keeping all corporate documents for the CEO

  • Coordinate calendars, schedule meetings & ensure notice goes out to all attendees.

  • Manage emails correspondence, tracking important reports from management team to the CEO

  • Provide administrative support of daily business operational functions

  • Plan and organize personal and confidential tasks

  • Coordinate and assist all levels of staff

  • Streamline processes for improved efficiency

Requirements
Educational Qualifications:


  • Bachelor’s Degree in related area (Second Class Upper Minimum).

Relevant Experience:


  • Minimum of 2 years PA/Secretarial experience (Post NYSC).

Other Requirements:


  • Good computer skills, speed and accuracy essential (MS Office, Excel, PowerPoint)

  • Meticulous attention to detail

  • Excellent verbal and written communication is necessary

  • Ability to handle multiple tasks simultaneously and prioritize work assignments

  • Outstanding problem solving skills

  • Critical thinking skills and the ability to make independent decisions & exercise good judgment

  • Eager to take initiative and assist wherever needed

  • Preferably Female

Interested and qualified candidates should:
Click here to Apply for this Position


Application Deadline  30th November, 2017.





Jobs in Nigeria



Quadrant Network Services Limited Ongoing Recruitment [2 Positions]