Current Job in a Leading Power Solution Provider (Customer Care Consultant)

Our client is one of the leading power solution provider in Nigeria employing over 1500 employees. With a wide operational base and branch network, which spreads across West Africa, the company has maintained a leading position in the generator sales and services sector in Nigeria. Due to expansion, the company now has an opening for the following psoitions to be based in Lagos

Job Title: Customer Care Consultant

Location 
Lagos

Job Field
Customer Care

Job Profile
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information

Key Responsibilities
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process information received by client, requests and inquiries
Identify and escalate priority issues
Route calls to appropriate departments
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports, monitor the trend of activity
Carry out follow up campaigns and report activity and outcome
Key Requirements

Education, Qualifications
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency in English (Hausa, Yoruba and Pigeon English is a plus)
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

Experience
At least 4 years’ experience in customer service from a call centre
Having worked with a power generation company is a plus

Skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience

Attributes, Personal Characteristics
Professionalism and work ethics
Positive attitude and energy
Proactive, persuasive and self-confident
Dedicated in delivering the objective and results

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Current Job in a Leading Power Solution Provider (Customer Care Consultant)