Job Vacancies at ARM Life, Thursday 8, February 2018

ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company spe…ing in the management of quoted equities and fixed income securities

BUSINESS ANALYST

PRINCIPAL DUTIES AND RESPONSIBILITIES

Provide analytical support to developing the strategy and portfolio roadmap, providing insight into ARMP and external benchmarks and trends.

Support developing the project management methodology that is applied across IT.

Define and establish business and end-user requirements for existing and new application systems.

Research and analyze current and future trends that can be used to support the delivery of the IT strategy and ARMP business objectives.

Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements.

Oversee the estimation process for the design estimates based on the requirements baselined.

Review and finalize Functional Specification Document (FSD).

Lead FSD walkthrough session with stakeholders if required.

Manage the development and validation of the functional specifications and clarify the same to development teams for creating technical specifications.

Maintain knowledge of relevant solutions and support methods to provide functionally accurate solution to business users and project team.

Identify the processes and information technology required to introduce recommendations.

QUALIFICATIONS

Minimum of a First Degree or equivalent relevant subject such as Business Information Systems or Business Computing Systems

6-20 years work experience

3+ years’ experience in a supervisory position related to information technology

6+ years’ experience in technology development and deployment

Professional certifications such as Business Analysis Certification (e.g. CBAP, CCBA) and/or related will be preferred Grade Level: Analyst – Senior Analyst.

OTHER REQUIREMENTS

Core SFIA 6 Skill Requirements:

Business Analysis (BUAN 5)

IT Strategy and Planning (ITSP 5)

Relationship Management (RLMT 5)

Business Process Improvement (BPRE 5)

Other SFIA 6 Skill Requirements:

Analytics (INAN 5)

Project Management (PRMG 5)

OTHER REQUIRED KNOWLEDGE AND CAPABILITIES:

Proven experience in user experience mapping and design

Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development

Logical and efficient, with keen attention to detail

Highly self-motivated and directed and demonstrates an ability to effectively prioritize and execute tasks

Ability to work concurrently on multiple projects and/or assignments

A passion for creating solutions with a positive attitude to change

Excellent analytical skills and an informed, evidence-based approach

BUSINESS RELATIONSHIP MANAGEMENT / IT PMO

PRINCIPAL DUTIES AND RESPONSIBILITIES

Build and maintain strong relationships with an assigned portfolio of users/functions, acting as the key advisor and liaison between IT and the business, to deliver on business and IT strategic objectives

Consult with Head, IT strategy (EA) and IT leadership to ensure strategic alignment of project portfolio with business strategy and objectives

Aggregate business demand/ request for IT services

Assess business demand, identifying consolidation opportunities or synergies to maximize investments

Gather business requirements and build business cases for new IT based opportunities within the assigned portfolio, utilize an understanding of the solution landscape to leverage existing solutions where possible

Understand and anticipate direction of the business areas/units identifies opportunities and makes recommendations to support the assigned business areas/units desired future state.

Support the portfolio management decision process through the creation of project charters, scopes, risk assessments, budgets and IT Value (ROI, IRR) discussions

Champion and support change management activities to ensure that the business is adequately prepared for new solutions and processes

Negotiate and manage the SLAs for the defined portfolio and follow escalation matrix where required

Critically support the prioritization of projects, ensure that projects align with the technology that best provides maximum ROI, and direct IT strategy in support of the whole business strategy.

Work with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies.

Ensure IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy.

Consolidate and prepare progress reports to key stakeholders on overall project updates, mitigation of risk / issue, project spending and budget, resource

REQUIREMENTS

Minimum of a first degree or its equivalent in a business /IT related discipline

5+ years of experience in architecting and designing IT solutions

4+ years of experience in project management

Relevant and recognized professional IT certification

Grade Level: Analyst – Senior Analyst



OTHER REQUIREMENTS

Core SFIA 6 Skill Requirements:

Stakeholder Relationship Management (RLMT 7)

Portfolio Management (POMG 6)

Change Implementation Planning and Management (CIPM 6)

Relationship Management (RLMT 6)

Project Management (PRMG 5)

Other SFIA 6 Skill Requirements:

IT Management (ITMG 5)

Performance Management (PEMT 6)

OTHER REQUIRED KNOWLEDGE AND CAPABILITIES:

Possess substantial and extensive experience in developing, reviewing and implementing IT strategies, frameworks, policies and procedure to meet strategic and operational objectives.

Possess a strong orientation to the provision of a high level of customer service and demonstrated ability to partner with stakeholders in delivering people management strategies.

Ability to analyze critically, problem solve, initiate change and accept responsibility.

Excellent interpersonal, verbal and written communication skills, with an ability to work collaboratively at senior levels.

In-depth knowledge of project management frameworks and standards

Sound strategic financial planning and management skills

HEAD, IT OPERATIONS AND INFRASTRUCTURE MANAGEMENT/DBA

PRINCIPAL DUTIES AND RESPONSIBILITIES

Oversee the successful completion of all work assigned to the unit

Direct effort to evaluate, recommend, integrate, and coordinate enhancements to the infrastructure

Work with Head, IT Strategy & EA and team to ensure that modified infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project

Establish and direct the infrastructure service provisioning strategy to guide supply, installation and maintenance of infrastructure.

Manage infrastructure budget and infrastructure implementation planning and support capacity planning for infrastructure services

Plan and manage the support and maintenance for the enterprise IT security environment in line with the security framework and the IT Strategy, governance frameworks and overall architecture, and where required, adhere to any legislative and regulatory requirements

Develop, manage and test back-up and recovery plans, ensuring that storage and archiving procedures are functioning correctly

Monitor database efficiency, performance and manage parameters of databases to provide fast responses to front-end users

Plan and manage IT security monitoring, vulnerability scanning, firewall administration and penetration testing

Audit access controls, identify breaches of inappropriate access levels and analyze breaches and activities for patterns, and recommend improvements to processes or policies

Coordinate routine infrastructure analysis and evaluation on resource requirements necessary to maintain or expand service levels

Ensure the operation of services, processing, storage and back-up of information, in order to maintain continuity

Direct effort to plan all activities associated with the support and maintenance of IT infrastructure.

Work with BRM/IT PMO on capacity planning for infrastructure services



REQUIREMENTS

Minimum of a first degree or its equivalent in a business /IT related discipline

Masters, MBA or a recognized professional certification will be preferred

8+ years of experience in managing systems, networks and technology infrastructure

4+ years of management experience with 2+ years in a middle

Grade Level: Senior Analyst – AVP

Core SFIA 6 Skill Requirements:

Information Security (SCTY 7)

IT Infrastructure (ITOP 7)

Configuration Management (CFMG 7)

Performance Management (PEMT 6)

Other SFIA 6 Skill Requirements:

IT Governance (GOVN 7)

Service Level Management (SLMO 4)

OTHER REQUIRED KNOWLEDGE AND CAPABILITIES:

Extensive experience in developing strategic systems architecture plans, and establishing and maintaining IT governance and standards

Project leader experience of medium to large size IT projects

Substantial experience in strategic development and planning

Proven ability to manage and consult with business stakeholders at all levels in regard to IT security matters, including user education and delivering business-related outcomes.

Proven experience interpreting and applying information security standards and best practices

Proficient knowledge of server architecture

Exceptional analytical and problem-solving skills

Personal qualities of integrity, credibility, and commitment to the mission of ARM

TEAM MEMBER, BRAND DEVELOPMENT & MANAGEMENT

JOB SUMMARY

Core function of role is:

To utilize strategic brand management to deliver true competitive advantage by helping the organisation become more focused and valuable to target audience.

To serve as liaison between MCC, businesses and brand consultants by facilitating communication and project planning for ARM’s campaigns and initiatives.

To develop and drive the execution of ARM’s brand and marketing strategy, and ensure effective communication to directly impact the organization’s brand awareness, and business development to support the Group’s business lines; by ensuring effective brand projections and ROI, with sound research and analysis, development and execution of accountable programs and initiatives aimed at optimising the customer experience, and revenue generating capacity of the business.

To partake active role in all aspects of an engagement – identify issues, form hypotheses, plan and conduct research interviews and analyses, synthesize conclusions into recommendations, and help to implement change.

To establish metrics to track and report performance of campaigns and new items post launch in order to provide feedback to product development teams.

Track and report on the Group’s corporate brand performance as well as the relative brand equity of its key business lines/products relative to the competition.

To provide regular analysis of sales and share performance of brands in order to give a brand report to senior management/business partners.

To provide content development support towards ARM’s internal and external communications.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Demonstrate ownership of the strategic direction of the Brand Management & Communications function in line with the Group’s overall business objectives and ensure common understanding amongst all subordinates.

Articulate the Group’s brand management strategy and develop appropriate operational plans and programs to facilitate its seamless implementation (per area under purview).

Continuously review existing policies and make recommendations for improvement to the Unit Head.

Ensure promotional activities are geared towards unlocking value and managing the performance of the ARM brand in the marketplace.

Coordinate the development of marketing communications materials such as sales leaflets, annual reports, brochures, multimedia, etc.

Collaborate in various SBU product/service launch programs and provide relevant professional advice and support as appropriate.

Ensure brand management activities are tailored towards specific target markets/products in line with the Group’s overall strategic objectives.

Track and report on the Group’s corporate brand performance as well as the relative brand equity of its key business lines/products relative to the competition.

Monitor and report on performance of the brand strategy and recommend appropriate actions to ensure effective implementation in view of market realities.

Support the Group’s channel strategy execution by ensuring optimal utility and ongoing functionality of online and offline channels.

Support the Group’s Business Units by ensuring effective brand projection, development and execution of programs and initiatives aimed at optimising the customer experience and revenue generating capacity of the centers.

Keep a— of innovations and best practices in brand management, corporate communications and other relevant areas of the global and local financial services industry.

Co-manage (and monitor) subordinates to ensure timely delivery of high quality results for the unit.

Prepare and submit periodic reports on ongoing activity to the Unit Head.

Perform other duties as assigned by the Head, Branding & Corporate Communications

REQUIREMENTS

Candidate should possess a B.A/ B.Sc qualification, with 2-4 years work experience.

Good knowledge of the local and global financial service industry dynamics including regulations, legislations and operating environment

In-depth knowledge and understanding of brand management and corporate communications in the context of the local financial services industry

Sound knowledge of products and markets and an ability to apply this knowledge

Experience in institutional development, with exposure to processes and other support tools for mass processing in the financial industry

Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions

Excellent oral and written communication and presentation skills

Self motivated and possessing strong drive and resourcefulness and a commitment to achieving agreed objectives

Result oriented/quality focused disposition and exceptional attention to detail

Good appreciation and working knowledge of office automation tools

TEAM LEAD, EMPLOYER MANAGEMENT

JOB SUMMARY

To directly manage the employer management team within the relationship management team.

Focus will be on operational efficiency, innovative thinking, database management and building a trusting and deeper knowledge with a view to deepening our relationship.

This will be geared towards increasing our share of clients’ wallet and building a large referral network.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Supervise and coordinate the employer management team effectively with a view to deepening our relationship.

Develop and champion strategies to deepen relationships with employers and Pension Desk Officers based on their peculiar segments and behavioral patterns. Manage relationships with Employers by providing quality engagements and ensuring a seamless contributions remittance and collection process.

Develop strategies (based on a thorough understanding of pension industry and developing trends) to grow the business and maintain the company’s leading position in the industry. Drive over-arching customer retention vision and strategy.

Manage communication with employers and the develop an employer engagement strategy. These initiatives are including, but not limited to segmentation, campaign development and management.

Continuous monitoring of developments in the macro-economic environment in general and in the financial service sector with a view to taking advantage of the emerging opportunities and minimize the potential threats to our business e.g. changes in clients’ needs and values, competitor activities, regulatory changes

Manage systems & budget with active involvement in preparation of financial year budget and development & implementation of strategies

Regular communication with team members to keep them updated on business activities and topical issues with a view to resolving problems relating to client relations and marketing that may rise from time to time.

Creation of a SMART referral structure for the Employer management team.

Generation of new and creative ideas for new engagement strategies, to broaden the range of pensions management services available to existing and potential clients

Continuous update of skills (financial management, data analytics, relationship management and communication) through self-study, financial journals/magazines, internet, and formal training programmes

Maintaining a professional outlook and conduct always to project a positive image for ARM

Any duties or responsibility that may be assigned by the Supervisor



OTHER REQUIREMENTS

Daily Activities:

Managing existing client relationships

Sourcing new businesses from referrals and increasing existing business

Reviewing clients’ profiles in a bid to create value adding initiatives.

Working closely with other units to ensure employer and clients expectations are met

EDUCATION AND EXPERIENCE REQUIREMENTS

BA/BS Degree or equivalent with a strong academic background, preferably in business, marketing, or communications. An MBA will be an added advantage

Minimum of 8 years’ experience in sales, relationship management, and team management roles

At least 4 years of direct work experience in a sales management/business development/relationship management.



REQUIRED, KNOWLEDGE, SKILLS AND ABILITIES:

Excellent communication and interpersonal skills

Excellent relationship management skills

Ability to manage a team effectively.

Excellent knowledge of the financial market

Ability to listen actively and translate thoughts to action

Highly developed Emotional Intelligence

Strong presentation skills

Excellent organisation and time management skills

Deep analytical and problem-solving experience; Familiarity with data tools (e.g. SQL or Cognos)

Ability to develop daily, weekly, and monthly call plans

Excellent team work and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units

Highly organized and proactive with a strong attention to detail

Excellent verbal/written communication skills with a “can do” attitude

Strong proficient in all Microsoft Office programs, especially Microsoft Excel.

TO APPLY

Click on Job Title below:

BUSINESS ANALYST

BUSINESS RELATIONSHIP MANAGEMENT / IT PMO

HEAD, IT OPERATIONS AND INFRASTRUCTURE MANAGEMENT/DBA

TEAM MEMBER, BRAND DEVELOPMENT & MANAGEMENT

TEAM LEAD, EMPLOYER MANAGEMENT

DUE DATE: 7 March, 2018

Job Vacancies at ARM Life, Thursday 8, February 2018

Dragnet Solutions Limited Graduate Internship Recruitment

Dragnet Solutions Limited – Our client, an independent exploration and production company located in Lagos with oil and gas Assets located in the shallow offshore.

We seek qualified candidates to fill the position below:

Job Title: Graduate Internship Program
Location: Lagos
Job Description

• Our Graduate internship program offers an opportunity for self-motivated and innovative individuals who will work in a highly technical and commercial organisation while gaining valuable operational and leadership experience.

Eligibility Criteria
Prospective candidates must meet the following requirements:

• A minimum of 2nd Class (Upper Division) degree obtained in any of the following disciplines:
  
  
  
  • Chemical Engineering
  
  
  • Electrical/ Electronics Engineering
  
  
  • Process Engineering
  
  
  • Industrial Engineering
  
  
  • Mechanical Engineering
  
  
  • Civil Engineering
  
  
  • Petroleum Engineering
  
  
  
  


• Not more than 26 years old


• Must have completed the mandatory National Youth Service Corps (NYSC) with a valid certificate.

Key competencies required:

• Must be fluent in English – written and spoken


• Self-driven and result-oriented


• Problem-solving skills


• Analytical skills


• Good team player


• Excellent verbal and written communication


• Strong interpersonal skills


• Entrepreneurial mindset

How to Apply
Interested and qualified candidate should:
Click here to apply

Note

• Only short-listed candidates will be contacted and invited for an Aptitude Test.


• All multiple applicants will be disqualified.


• Aptitude test notifications will be sent via email and SMS.


• All educational qualifications and certificates presented by applicants will be verified

Application Deadline  14th February, 2018.

Dragnet Solutions Limited Graduate Internship Recruitment

MTN Nigeria Graduate Customer Service Accelerated Internship Programme 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Title: 2018 Customer Service Accelerated Internship Programme
Location: Nationwide
Job Description
Accelerated Internship Programme (AIP):

• Our Accelerated Internship Programme (AIP) is 2 year programme for graduates who aspire to develop a career in Customer Service with Africa’s leading Telecommunications provider.


• The AIP offers you the unrivalled opportunity to work with Customer Service Professionals in the industry and also exposes you to experienced mentors and coaches who will guide you on this quest.


• A Certificate of Completion will be issued to you upon completing the 2 – year Internship programme which will jumpstart your career in the industry.

Qualifications

• Minimum of a second class lower degree (2:2) or HND lower credit from a Nigerian or foreign institution in any of the following field(s) of study:
  
  
  
  • Social Science
  
  
  • Humanities/Arts
  
  
  
  

Age and Experience:

• Age limit: 26 – 28 years


• Must be fluent in English


• Intermediate proficiency level in Microsoft Suite applications


• 1 – 2 years experience in client facing role


• Must have completed National Youth Service Corps (NYSC)

Attributes:

• Customer Focus


• Fast learner


• Entrepreneurial thinking


• Proactivity & self-motivation


• Ability to prioritise effectively and accept challenging responsibilities


• Ability to apply creativity, innovation and analytical thinking in solving problems


• Internally motivated, self-driven, receptive to feedback and ability to take ownership


• Ability to work under pressure


• Results driven


• Skills Digitally savvy, result-oriented and innovative


• Willing to take accountability, get things done


• Strong numerate and analytical skills


• Ability to apply theoretical knowledge to practical experience


• Continuous learning and adaptability to new technologies


• Willingness to work in any assigned functional area/location


• Have a big picture focus


• Emotional Intelligence


• Ability to keep up with current developments and trends


• Excellent relationship-building and teamwork capabilities


• Excellent communication and interpersonal skills


• Ability to collect, analyse and interpret complex data

Behavioural Competencies:

• Must exhibit MTN Values of: Leadership, Innovation, Relationships, Integrity, and a Can-Do attitude.


• Must exhibit MTN Vital Behaviours: Complete Accountability, Get It Done, Active Collaboration, and Complete Candour.

Job Conditions:

• Normal MTNN working conditions


• Open Plan Office


• High performance culture


• Valid international passport

How to Apply
Interested and qualified candidates should:
Click here to apply

Note:

• Successful candidates will be invited for an aptitude test scheduled to hold on 3rd February, 2017.


• Applicants can only apply to ONE of our Graduate Programmes at this time; applying to more than one will automatically disqualify you

Application Deadline  28th January, 2018.

MTN Nigeria Graduate Customer Service Accelerated Internship Programme 2018

MTN Nigeria Global Graduate Development Programme (GGDP) 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited for:

Title: Global Graduate Development Programme (GGDP) 2018 – Corporate Relations
Location: Nationwide
Job Description

• Our Global Graduate Development Programme (GGDP) provides an unparalleled opportunity to grow and advance your career. It is a 2-year structured development programme for young graduates, combining formal development (in partnership with Duke Corporate Education and the MTN Academy) and on-the-job learning.


• Upon completing the 2 year programme, graduates will be offered FULL EMPLOYMENT into MTN Nigeria subject to satisfactory performance during the 2 year period.

Requirements/Qualification

• Minimum of a second class upper degree (2:1) or HND upper credit from a Nigerian or foreign institution in any of the following field(s) of study:

Age and Experience:

• Age limit:26 years


• Must have completed National Youth Service Corps (NYSC)


• Must be fluent in English


• Intermediate proficiency level in Microsoft Suite applications

Attributes:

• Customer Focus


• Fast learner


• Entrepreneurial thinking


• Proactivity & self-motivation


• Willingness to work in any assigned functional area/location

Skills:

• Digitally savvy, result-oriented and innovative


• Strong numerate and analytical skills


• Ability to keep up with current developments and trends


• Excellent relationship-building and teamwork capabilities


• Ability to prioritise effectively and accept challenging responsibilities


• Ability to apply creativity, innovation and analytical thinking in solving problems


• Internally motivated, self-driven, receptive to feedback and ability to take ownership


• Ability to work under pressure


• Ability to apply theoretical knowledge to practical experience


• Continuous learning and adaptability to new technologies


• Excellent communication and interpersonal skills


• Ability to collect, analyse and interpret complex data

Behavioural Competencies:

• Must exhibit MTN Values of: Leadership, Innovation, Relationships, Integrity, and a Can-Do attitude.


• Must exhibit MTN Vital Behaviours: Complete Accountability, Get It Done, Active Collaboration, and Complete Candour.

Job Conditions

• Normal MTNN working conditions


• Open Plan Office


• High performance culture


• Valid international passport

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• Please read the programme descriptions above before submitting your application.


• Applicants can only apply to ONE of our Graduate Programmes at this time; applying to more than one will automatically disqualify you.


• Successful candidates will be invited for an aptitude test scheduled to hold on 3rd February, 2017.

Application Deadline  28th January, 2018.

MTN Nigeria Global Graduate Development Programme (GGDP) 2018

COOPI Cooperazione Internazionale Current Positions [7 Positions]

COOPI Cooperazione Internazionale, is a humanitarian, non-confessional and independent organization founded in 1965 in Milan, Italy. For more than 50 years we have been dedicated to breaking the cycle of poverty and to supporting populations affected by wars, socio-economic crises or natural disasters in their path to recovery and sustainable development, by making use of the professionalism of local and international operators, and through our partnerships with public and private bodies and civil society organizations.

We are recruiting to fill the positions below:

Job Title: HR Administrator
Location: Maiduguri, Borno
Scope of the Vacancy

• The HR support is responsible to set up and review COOPI Nigeria tools and regulations for HR management.

Main Duties / Responsibilities
Under the direct supervision of the Head of Mission and in link with the Country Administrator, he/she:

• Review the internal HR regulation according to the law


• Guarantee the coherence of the organization of work and define the remuneration policy


• Review the internal salary grid after having conducted a benchmark within the main INGO working in our same area of intervention.


• Support the administrative team and HR officer in setting up the necessary tools for HR management.


• Support the definition and implementation of administrative procedures that ensure compliance with social legislation and donors rules

Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:

• Master’s degree in Human Resource


• At least 5 years of working experience on HR area with experience within INGO


• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts


• Experience in data collection, analysis, and report writing


• Excellent in English (oral and written)


• Experience in designing and conducting training and set up tools management


• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)


• Proven ability to prioritize tasks and meet deadlines


• Team player, effective communicator, successful negotiator, creative and analytical thinker, active learner, able to work in a multicultural environment


• Proven commitment to accountability practices


• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.


• Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)


• Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Area Coordinator
Locations: (Potiskum, Damaturu) Yobe and Maiduguri, Borno.
Slot: 3
Scope of the Vacancy

• We are looking for 3 Area Coordinators for the bases of Potiskum, Damaturu and Maiduguri.


• The Area Coordinator is responsible for the overall management, execution and reporting of the projects managed from his/her base.


• He/she is directly assigned to, and responsible of the supervision of all logistics, HR, financial and overall functioning aspects for the projects and of the base.

Main Duties / Responsibilities
Under the direct supervision of the Head of Mission and in link with the Coordination, he/she ensures COOPI intervention coordination in his/her area of intervention. He/She:

Coordinates the implementation of the country strategy in his/her area of intervention:

• Participate in the development and updating of the country strategy by providing information from the field


• Ensuring the implementation in the field of the part of the country strategy for which he/she is responsible in collaboration with the head of Mission, the Program Coordinator and the project Managers.

Coordinates the implementation of programs in the field:

• Coordinate and control the implementation of planned projects


• Coordinate in the field the development of new projects in collaboration with program coordinator and project managers.


• Supervise the support services activities at field level, in collaboration with the support department managers


• Guarantee synergy between technical and support teams at field level


• Ensure the implementation of recommendations from internal audits / departmental field visits / field assessments

Manages the team in his/her area of intervention:

• Supervise and manage the members of his/her team under his/her direct responsibility


• Participate in the recruitment of his/her direct team (for expatriate staff in his area of intervention at the request of the Head of Mission)


• Monitor the social climate in its area of intervention and alert the Head of Mission in case of difficulties or social demands


• Ensure the global management of training needs for his/her team


• Encourage compliance with the charter and the fight against fraud and abuse of power and alert the Head of Mission in case of fraud or abuse of power.

Facilitates good relationship with coordination team:

• Keep the coordination team informed about program delivery


• Proactively solicit coordination team for any question that could jeopardize programs, funding; or the safety of teams and equipments


• Ensure that field teams clearly articulate requests for support to the coordination team to maximize operational effectiveness and programs’ impact


• In general, play a facilitating role between the “field” and the “coordination”


• Manage the follow-up of recommendations from the technical and support departments

Represents COOPI and ensures relations with partners, authorities, UN agencies and NGOs in its area of intervention:

• Coordinate and supervise all partnerships


• Participate in humanitarian coordination activities


• If necessary, implement at the local level the strategy and advocacy activities defined by the mission

Ensures the reporting and the communication:

• Coordinate the reporting activities with the Program Managers in the field in accordance with donors and the HQ requirements (type and quality of information)


• Coordinate the establishment of a program capitalization system to provide evidence to carry out advocacy activities


• Implementation good communication practices

Manage the safety and security of his/her area of intervention:

• Follow the evolution of the security environment (networking, gathering and analysis of information …)


• Maintain an effective network with local stakeholders on issues of context and security, collect and analyze information to establish context analysis and risk analysis.


• Regularly Update the Local Security Plan with the support of the Logistics Manager and the security officer and send it to the Head of Mission


• Briefe teams on context and security


• Guarantee compliance with safety rules with the support of the Logistics Department


• Manage any security incidents and report to the Country Director


• Actively participate in audits and ensure implementation of recommendations

Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:

• Master’s degree in Humanitarian field.


• At least 3 years of working experience in/with INGO on project management and with at least 1-year experience as Head of base


• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts


• Experience in proposal writing, analysis, and report writing


• Excellent in English (oral and written)


• Experience in security management


• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)


• Proven ability to prioritize tasks and meet deadlines


• Team player, effective communicator, successful negotiator, creative and analytical thinker, active learner, able to work in a multicultural environment


• Excellent communication skills, calm, with a good sense of humour


• Proven commitment to accountability practices


• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.


• Ability to leave in a restricted area with curfew.


• Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)


• Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines.

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Protection Project Manager, UNICEF
Location: Potiskum, Yobe
Donor: UNICEF
Starting date: 22nd January, 2018
Duration: 1 year
Scope of the Vacancy

• The Project Manager is responsible for the overall activities’ planning, execution and reporting of his/her projects.


• He/she is directly assigned to, and responsible of the supervision of all logistics, HR, financial and overall functioning aspects for his projects.

Main Duties / Responsibilities
Under the direct supervision of the Head of base and in link with the Program Coordinator, he/she:

• Designs the detailed work plan in line with the project guidelines and description, guaranteeing the smooth implementation of all the activities on-time, on-quality and on-budget;


• In cooperation and synergy with the project staff, plans and monitors the activities’ progress, in compliance with the contract signed with the donor, with donor’s and COOPI’s procedures, and with the specific Project Structure and Reporting Lines definition, making use of the financial instruments provided by the organization;


• In collaboration with the Administrative and the Logistics team, plans and monitors the expenditures in line with the project’s implementation needs;


• In cooperation with the Program Coordinator, finalizes the data provided by the Child Protection Officer, supports the preparation, in compliance with the deadlines, of the narrative reports expected by the donors and by the partners;


• Coordinates the overall project: supervises the overall effectiveness and efficiency of the staff; monitors the accuracy and efficiency of the case management activities; in collaboration with the Child Protection Officer, deals with possible cases which cannot be addressed by the available and ongoing referral network;


• Contributes in consolidating the case management referral network by establishing proficient collaboration with the partners working in the targeted areas and actively suggesting gaps and recommendations to the supervisors;


• Contributes and approves the line of training designed by the Child Protection Officer;


• Represents COOPI with the local / State authorities and partners (SEMA, MSWSD, MYASD, NGOs and UN agencies at local level Protection Working Group meetings);


• In collaboration with the Program Coordinator and head of base, prepares all the formal communication and contract modification requests (ex. budget modification) of the project;


• Manages the goods purchased for the project; for all goods purchased by the project, support updates of the inventory and guarantee the respect of the policies and guidelines, in cooperation with the Logistics Office;


• In collaboration with the Program Coordinator and in synergy with the specific reporting lines of the projects, promotes and manages relations with the local government institutions, NGOs, and other local partners available in the area;


• Executes any other task necessary to good and timely completion of the projects, identified in mutual agreement.


• In coordination with the Administrative team, supports in hiring of new staff directly related to the project and conducts staff appraisals Upholds COOPI’s mission and Charter of Values;


• Follows and enforces all COOPI codes of conduct and policies (globally and in-country);


• Performs any other duties as requested by the supervisor.

Profile of the Candidate (Education, Training, Competences, Skills)

• Master’s degree in education, legal studies, sociology, political science and /or humanities or any related field.


• At least 3 years of working experience in/with INGO on Protection area


• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts


• Experience in data collection, analysis, and report writing


• Excellent in English (oral and written)


• Experience in designing and conducting training in INEE and Child Protection issues especially in the areas of human rights, gender, capacity building, added advantage, SGBV


• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)


• Proven ability to prioritize tasks and meet deadlines


• team player, effective communicator, successful negotiator, creative and analytical thinker, active learner, able to work in a multicultural environment


• Excellent communication skills, calm, with a good sense of humour


• Proven commitment to accountability practices


• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.


• Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)


• Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines.

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Project Manager – WFP
Location: Damaturu, Yobe
Duration: 6 months, renewable
Starting Date: 22nd January, 2018
Donors: UNICEF, UNHCR
Scope of the Vacancy

• The Project Manager is responsible for the overall activities’ planning, execution and reporting of his/her projects.


• He/she is directly assigned to, and responsible of the supervision of all logistics, HR, financial and overall functioning aspects for his projects.

Main Duties / Responsibilities
Under the direct supervision of the Head of base and in link with the Program Coordinator, he/she:

• Designs the detailed work plan in line with the project guidelines and description, guaranteeing the smooth implementation of all the activities on-time, on-quality and on-budget;


• In cooperation and synergy with the project staff, plans and monitors the activities’ progress, in compliance with the contract signed with the donor, with donor’s and COOPI’s procedures, and with the specific Project Structure and Reporting Lines definition, making use of the financial instruments provided by the organization;


• In collaboration with the Administrative and the Logistics team, plans and monitors the expenditures in line with the project’s implementation needs;


• In cooperation with the Program Coordinator, finalizes the data provided by his/her team, supports the preparation, in compliance with the deadlines, of the narrative reports expected by the donors and by the partners;


• Coordinates the overall project: supervises the overall effectiveness and efficiency of the staff; monitors the accuracy and efficiency of activities;


• Represents COOPI with the local / State authorities and partners


• In collaboration with the Program Coordinator and head of base, prepares all the formal communication and contract modification requests (ex. budget modification) of the project;


• Manages the goods purchased for the project; for all goods purchased by the project, support updates of the inventory and guarantee the respect of the policies and guidelines, in cooperation with the Logistics Office;


• In collaboration with the Program Coordinator and in synergy with the specific reporting lines of the projects, promotes and manages relations with the local government institutions, NGOs, and other local partners available in the area;


• Executes any other task necessary to good and timely completion of the projects, identified in mutual agreement.


• In coordination with the Administrative team, supports in hiring of new staff directly related to the project and conducts staff appraisals Upholds COOPI’s mission and Charter of Values;


• Follows and enforces all COOPI codes of conduct and policies (globally and in-country);


• Performs any other duties as requested by the supervisor.

Minimum Requirements
Profile of the Candidate (Education, Training, Competences, Skills):

• Master’s degree in food security/nutrition and /or humanities or any related field.


• At least 3 years of working experience in/with INGO. On FSL area. Experience managing a WFP project is a +


• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts


• Experience in data collection, analysis, and report writing


• Excellent in English (oral and written)


• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)


• Proven ability to prioritize tasks and meet deadlines


• team player, effective communicator, successful negotiator, creative and analytical thinker, active learner, able to work in a multicultural environment


• Excellent communication skills, calm, with a good sense of humour


• Proven commitment to accountability practices


• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.


• Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)


• Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines.

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Programme Coordinator
Location: North East (Maiduguri) with frequent travel to Yobe state and when necessary Abuja
Context and Background

• Since the declaration of state of emergency in the Nigerian federal States of Borno, Yobe, and Adamawa, the escalation of the Boko Haram insurgency has led to multiple displacement crises, with communities fleeing their area of origin to take refuge in camps or host communities.


• In 2014 there was a substantial increase in violence related to Boko Haram and the counter insurgency operations, consequently creating acute and largely unmet humanitarian needs, as IDPs are cut off from their homes and livelihoods, basic services, kinship and social ties. In September 2014, COOPI began operating in north eastern Nigeria in response to the humanitarian crisis caused by the insurgency, established its operation in Bauchi State and later expanded to Yobe State considering the heightened presence of IDPs in the LGAs of Fika, Damaturu, Potiskum, Geidam and Yunusari.

Responsibilities

• The Programme Coordinator (PC) is the focal point of COOPI’s program in the North East of Nigeria. In consultation with the Head of Mission, he/she formulates the strategy for the Nigerian mission and ensures it implementation in accordance with COOPI policies, donor expectation, local and international legislation.


• He/she coordinates and evaluates all aspects of the COOPI projects, and facilitates the flow of information from the field to the capital.


• The Programme Coordinator also plays a strategic role for COOPI’s external relationships, liaising with donors and stakeholders in collaboration with the HoM.

Specifically, he/she:
Coordinates and supervises the program country strategy implementation:

• Contributing to the design and update of the country strategy by providing inputs to the Head of Mission.


• Visiting COOPI field activities regularly and reporting on problems, challenges and obstacles while building an intimate knowledge of fieldwork realities


• Ensuring the monitoring and evaluation of the program including the identification of needs and gaps


• Monitoring and reviewing the security status of the area(s) of operation on a regular basis, liaising as applicable with local authorities, other NGOs, the UN or other relevant security bodies and keeping the Head of Mission updated on relevant developments.

Coordinates the overall implementation of the projects:

• Ensuring objectives are met within the required time frame and budget and according to COOPI and donors’ procedures


• Taking preventative and corrective action when necessary.


• Ensuring the overall planning and follow-up of technical reporting for donors, authorities and internal requirements in coordination with the support departments.


• Ensuring synergy between Technical and Support services


• Ensuring the implementation of recommendations resulting from internal audit, experts’ field visits, HQ advisors etc.


• Piloting the internal quality control, by promoting monitoring mechanisms (ex: self-evaluation tool), facilitating internal control and external evaluations

Represents and liaises for operational strategy and program to donors, authorities, UN, NGOs in link with the head of Mission:

• Developing and maintaining relationships with relevant stakeholders (e.g. beneficiaries, community leaders, local and national government officials, donors, UN agencies and other NGOs) and representing COOPI at relevant state level meetings (e.g. state and local government, sector-coordination and security) in order to facilitate and ensure cooperation and partnerships.


• Strengthening field and capital level information-sharing with IOs, NGOs and Government


• Contributing to the identification of potential funding opportunities

Analyzes Humanitarian needs and response:

• Collecting, summarizing and analyzing information from external sources and from technical advisors for future opportunities


• Supporting the project team for proposals writing (narrative and financial) to address the identified needs.

Minimum Requirements

• A University Degree relevant subject (Post graduate Degree is required).


• Minimum of 5 years of work experience in project formulation, implementation and coordination in the humanitarian context with International NGOs


• Experience in working with different Donors (ECHO, USAID, UN agencies etc.)


• Strong managerial skills.


• Good knowledge of humanitarian standard and background (ex. Sphere standard)


• Good report writing skills;


• Good knowledge and use of the English Language;


• Proactive aptitude in terms of planning and coordination with different bodies, institutions and Reference Points;


• Target oriented and problem-solving aptitude;


• Good leadership skills, aimed at managing and motivating a team;


• Positive ability to bear stressful and complicated situations;


• Diplomatic and confidentiality skills;


• Advanced IT skills


• Previous experience in the Region is an asset.

Conditions

• This is a Non-Family Duty post.


• Salary and other conditions are based on COOPI’s salary grid.

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Country Administrator
Location: Abuja (this is a non family duty station)
Duration: 12 months
Starting date: 26th February, 2018
Objectives and Responsibilities of the Position

• We are looking for a highly qualified Country Administrator  with overall responsibility for supervision, management and quality implementation of all aspects of COOPI financial and administrative operations in Nigeria.


• The Country Administrator will be part of the senior management team and is expected to contribute to the future strategic development and professional dynamics of COOPI in Nigeria.
  
  

Safe and bank account management:

• He/she ensures the correct management of the safes and the project’s bank accounts, by directly managing or by regularly controlling the project accountant, if available.

Accountancy management:

• he/she ensures the correct project accountancy and all accountancy documents filing. He/she does this by monitoring the accountants or by directly performing the accountancy, in case there was no accountant.

Administrative management:

• In collaboration with the project manager he/she verifies the correct administrative management of the projects (contracts, goods and services purchase, calls for  tenders etc.) in compliance with COOPI and the donor’s procedures (ECHO, UNICEF, UN Agencies, AICS, USAid/OFDA, FFP).


• He/she ensures the correct filing of all project’s administrative documents.

Expenses planning and monitoring:

• In collaboration with the Project Manager (and the logistician if present) he/she makes the project’s financial planning.


• He/she monitors expenses, in accordance with the budget.


• He/she provides the accountancy data to the Project Manager so as to allow him to monitor and plan the expenditures and to request funds.

Contract modifications and administrative documents:

• He/she collaborates with the Project Manager in the elaboration of contract modifications (including the budget), and in the preparation of all necessary  projects documents.

Financial reporting:

• In coordination with the Head of Mission and with the Project Manager he/she prepares the intermediate and final financial reports for the projects under his/her responsibility.

Budget preparation:

• Support the Head of Mission and Project Managers in budget preparation as well as proposals development.

Staff management:

• He/she plans the work, supervises, and collaborate to train the staff of the project’s accounting-administrative area upon request by the Head of Mission. Upon request her/she collaborates to staff evaluation activities.


• She/he will be the focal point of the complaint mechanism and the code of conduct

Procurement:

• He/she provide technical oversight to the procurement process and ensure proper supply chain management procedures are in place and that standard logistics and related administrative systems are established and implemented within COOPI country programme.
  
  

Profile of the Candidate (Education, Training, Competences, Skills)
To be successful in this role you must have:

• Minimum of 5 years’ relevant work experience in large organizations.


• At least 3 years’ work experience in a similar role within a international non-governmental organization (NGO), donor or multilateral agency.


• Substantial experience working with International NGO’s, UN agencies and networking and negotiating with authorities.


• Very strong financial analysis skills and an extensive practical experience working with financial tools, highly proficient with excel such as using pivot table, developing macros, etc.


• Ability to motivate and guide staff working in a complex conflict environment, preferably experience from an African context. Previous experience in Nigeria is an advantage.


• An excellent interpersonal skills (Good analytical, negotiation, advocacy and communication skills) and demonstrated ability to establish effective team and external relations


• Experience with capacity building of national staff.


• Ability to work under pressure in a rapidly changing and sometimes insecure environment


• Excellent English language skills both written and spoken are essential.

Interested and qualified candidates should:
Click here to apply for this position

 

Job Title: Project Administrator
Location: Damaturu, Yobe
Type of contract: Fixed Term Contract
Duration: 12 Months Renewable
Starting Date: ASAP
Context and Background

• Since the declaration of state of emergency in the Nigerian federal States of Borno, Yobe, and Adamawa, the escalation of the Boko Haram insurgency has led to multiple displacement crises, with communities fleeing their area of origin to take refuge in camps or host communities.


• In 2014 there was a substantial increase in violence related to Boko Haram and the counter insurgency operations, consequently creating acute and largely unmet humanitarian needs, as IDPs are cut off from their homes and livelihoods, basic services, kinship and social ties.


• In September 2014, COOPI began operating in north eastern Nigeria in response to the humanitarian crisis caused by the insurgency, established its operation in Bauchi State and later expanded to Yobe State considering the heightened presence of IDPs in the LGAs of Fika, Damaturu, Potiskum, Geidam and Yunusari.


• Recently, COOPI initiated a Food Security and Nutrition intervention in Kaga LGA (Borno State) and establishes a presence in Maiduguri to launch an Education and Protection projects. COOPI is currently operating in 5 LGAs in Yobe State, reaching about 25,000 individuals among IDPs and host communities with a multi-sectoral intervention covering nutrition, food security and child protection.


• COOPI has recently developed a cash & voucher based response system in Nigeria to address the food insecure communities while integrating this approach with a nutrition component – community outreach, referral system, IYCF campaign and appropriate therapeutic services addressed to malnourished children and pregnant and breastfeeding women.


• Given the unfolding large scale emergency in the north eastern Nigeria, COOPI plans to scale up its current operations in Yobe state and reach newly accessible areas, in addition to areas receiving Nigerian returnees from Niger, with its multi-sectoral services including food security, cash transfer programming, nutrition and protection.

Role Purpose

• He/she ensures the correct administrative-financial management and the sustainability of both the Area Coordination and the Field offices depending from it, by contributing to the preparation of the coordination and projects’ budget, to the final balances control, and by monitoring the correct predisposition of all financial reports, in compliance with COOPI and the donors’ procedures.

Responsibilities
Planning and Coordination Budget Control:

• He/she prepares, in collaboration with the Area Coordination, and regularly verifies the budget performance for all costs related to the Area Coordination.


• He/she monitors the sustainability of the Area Coordination and the field offices under its responsibility, and verifies the correct attribution/distribution of fixed costs to the projects.

Budget Preparation and Projects’ Economic-financial control:

• He/she participates to the project budget finalization in conformity with the Country Coordination planning; in collaboration with the Project Managers, the Project Administrators and the Area Coordinator.


• He/she regularly identifies the economic and financial engagements necessary for carrying out the project activities.

Financial Management:

• He/she manages the bank accounts, supervises and controls the bank operation in the area, in collaboration with the Country Coordination


• He/she monitors the donors’ funding for the projects (anticipations and tranches reception)


• He/she ensures the correct and regular control of the project’s funds


• He/she monitors the bank transfers reception for dispatch to the projects.

Projects’ Economic-financial monitoring:

• In collaboration with the Project Managers and/or Area Administrators and the Head of Mission/Area Coordinator


• He/she regularly verifies the projects’ economic-financial performance: final balance, expenditure excess, expenditure projection, financial forecast for the activities’ carry out.

Financial Reporting and Auditing:

• He/she finalizes and controls all intermediate and final financial reports to be transmitted to the donors, before transmitting them to the central headquarters; He/she ensures the collection, filing and control of all projects’ vouchers


• He/she supports the Administrative Coordinator n the preparation and carry out of audits in the area, and transmits all projects’ related documents to the Country Coordination.

Local Staff Management and Local and Expatriate Staff Administration:

• He/she manages and supervises the administrative staff at work in the Area Coordination


• He/she trains the Field offices/Project Administrators under the responsibility of the Area Coordination and regularly monitors the work (remotely or through on field missions)


• He/she supervises and controls all contracts, salaries and verifies the respect of COOPI standards.

Procedures:

• He/she provides technical support to the Project Managers and to the Project Administrators/Area Administrators for a correct application of COOPI and the donor’s administrative procedures in goods, staff and services purchases.

Data Elaboration and Transmission:

• He/she regularly produces and transmits to the Country Coordination all information and data requested by the Milan’s Headquarters and data related to the final balance, according to the planned schedule.

Administrative Documents Filing:

• He/she ensures the correct filing of the area’s administrative documents (coordination and projects), in compliance with the organization’s procedures.

Institutional Relations:

• In cooperation with the Area Coordinator and the Administrative Coordinator, he/she manages all relations and related bureaucratic practices, with public administrative agencies in the country (work inspectorate, taxes general Directorate, banks etc.) and with the administrative-financial offices of the donors’ decentralized delegations.

Requirements

• Minimum of 5 years’ relevant work experience in large organizations.


• At least 3 years’ work experience in a similar role within a international non-governmental organization (NGO), donor or multilateral agency.


• Substantial experience working with International NGO’s, UN agencies and networking and negotiating with authorities.


• Very strong financial analysis skills and an extensive practical experience working with financial tools, highly proficient with excel such as using pivot table, developing macros, etc.


• Ability to motivate and guide staff working in a complex conflict environment, preferably experience from an African context. Previous experience in Nigeria is an advantage.


• An excellent interpersonal skills (Good analytical, negotiation, advocacy and communication skills) and demonstrated ability to establish effective team and external relations


• Experience with capacity building of national staff.


• Ability to work under pressure in a rapidly changing and sometimes insecure environment


• Excellent English language skills both written and spoken are essential.

Interested and qualified candidates should:
Click here to apply for this position

Application Deadline  22nd January, 2018.

COOPI Cooperazione Internazionale Current Positions [7 Positions]

Resume Tips to Nail That Job Interview

Your resume is extremely important. Think about it. In the span of a few pages, you need to convey that YOU are worthy of at least being considered for that job vacancy. It really does not matter if you are applying for a manager job or an executive position, what"s important is that the resume contents and resume layout fit the position at hand. Sadly, many ruin their chances at job success because they can not format their resumes properly. Do not be one of them. Follow our resume tips and you"ll get the chance you deserve.

Resume Tips to Help you Get that Job Interview Call

Before you go on your hunt for great job interview tips, you should first focus on writing a great resume. After all, the job interview will come IF your resume says you deserve it.

Resume Tip No. 1 – Different resume types require different resume formats.

Your resume is really your "first impression" and just like any real, one-on-one interview, it"s important that your resume conveys the right "image". For instance, an executive resume is best presented with a cover letter outlining the highlights of your career. For the succeeding pages, it"s best to list your work experience in reverse chronological order (ie, most recent first). For mid-level positions, a cover letter is not really required. For new graduations, it"s best to start your resume with your educational attainment and any related "on-the-job" training or seminars even if you are currently employed.

Apart from the above, you can not go wrong with using a clear, easy-to-read font like Times New Roman 10 pt or 12 pt. Also, assuming you send in your resume via email, use general Word processing software like Microsoft Word. Do not use the latest version as it may not yet be used by those handling recruitments, rending your resume un-open and then, useless.

Resume Tip No. 2. Include a no BS executive summary.

Job recruiters get really annoyed when they"re fed with Executive Summaries that are VAGUE. The Executive Summary must answer the question on why you are the best candidate for the job. The best resume layout for this would be to enumerate your skills in a bulleted list. Each skill should be written so that it clearly shows how that skill makes you a perfect fit for the job vacancy in particular, and the company in general.

Resume Tip No. 3 – Do NOT lie.

Who does not embellish his resume to get that job interview? That"s true … but do not exaggerate to the point of lying either. For instance, you know that figures are great in resumes, but do not say "Managed a $ 50 million dollar publishing project …" if it you can not back up that figure. Do not forget that job recruiters, especially for managerial and executive positions, really do check up with previous employers.

Resume Tip No. 4 – What about online resumes?

A great resume tip that does not cost anything at all is to view sample online resumes! There"s a lot of information out there for different types of resumes with samples to boot so do give them a try. Apart from free samples, there are also ready-to-use online resume templates you can purchase where all you need to do is just "fill out the blanks". If you opt for this, just ensure that the template really fits your resume needs.

Resume Tip No. 5 – Hire a professional resume writer.

When all else fails, or if you do not have the time, or the job is simply too important that you want to go in with your BEST chance at landing a job interview, then by all means, get the services of a professional resume writer. Not everybody is blessed with having that special way with words so a professional CV writer can definitely help you. Note too that such a person can help you "smooth out" some job history problems you may have such as employment gaps or "job hopping" trends (ie, moving from one job to another in relative short periods of time).

When it comes top writing resumes, you should always put your best foot forward so you get called for that job interview. Hopefully, the resume tips we"ve provided here helps you realize exactly that.

Resume Tips to Nail That Job Interview

Career Opportunities at MTN Nigeria, Saturday 13, January 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

SENIOR MANAGER, CORPORATE TRANSACTION

JOB DESCRIPTION

To manage the company’s contractual arrangements regarding drafting, legality, structuring, fiscal efficiency and compliance; ensuring that all practices, policies and business activities fall within the bounds of the company’s legal posture.

Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.

Serve MTNN’s internal customers and provide solutions to improve the customer experience.

Drive an increase in MTNN’s Net Promoter Score

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNN’s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Provide technical leadership /advice in the formulation and development of Legal and Regulatory framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.

Advise management and team members on practices in the areas of commercial and business law, research applicable laws and provide recommendations on the legal consequences of business initiatives.

Conduct due diligence and structuring of deals relating to commercial transactions, effectively managing transitions/transformational issues and risks between entities and external parties.

Give support towards influencing Governmental & Regulatory Policies affecting the Company’s businesses.

Draft and advise on company contracts relating to supplier agreements as well as gather/evaluate relevant facts  on decisions and highlight  attendant risks.

Provide legal advice; effect best -practice legal services within assigned entities  and review  company contract draft on supplier agreements handed over to Divisions.

Carry out complex legal assignments requiring substantive legal knowledge in diverse practice areas with emphasis in securities, corporate and contracts law.

Work with external solicitors to manage all ongoing litigation, dispute resolution matters, outside counsel and other advisors appropriately.

Coordinate compliance monitoring and direct risk management efforts related to daily operations in areas including management controls, public company compliance obligations, disclosure issues, reporting requirements, Nigerian law compliance, and general corporate governance matters.

Supervise the development of appropriate responses to employment and other claims; supervise litigated matters and work with outside counsel at regular intervals.

Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and mentor the Commercial Legal team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.

Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

JOB CONDITION:

Travel – local and international

Standard Working Condition

EXPERIENCE & TRAINING

Education:

First  degree in any relevant discipline / Masters advantageous

Fluent in English and language of country preferable

Experience:

10 years legal work experience in commercial legal practice or within the Legal Department of reputable and structured business environment, preferably a multinational corporation.

Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry

Worked across diverse cultures and geographies advantageous

Ability to perform sophisticated legal analysis

High levels of comfort and confidence with litigation

Strong and effective business communication (verbal and writing skills)

Ability to plan and execute numerous complex projects under pressure

In depth experience and understanding of the Nigerian framework

Demonstrated business acumen and superior judgment

Minimum Qualification

LLB, BA or MBA

PROJECT IMPLEMENTATION MANAGER, FACILITIES

JOB DESCRIPTION

To provide overall control and delivery of MTNN technical and non-technical design and construction building projects in strict compliance to all company requirements and quality standards.

Support the Shareholder return strategy by developing and implementing Finance  Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Negotiate, secure and monitor contracts with manufacturers in terms of terminal equipment warranty in line with MTNN corporate strategy.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Drive an increase in MTNN’s Net Promoter Score.

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Manage all stakeholders and maintain good relationships to ensure proper execution of plans.

Liaise with Project Planner to convert overall program into individual project schedules and develop baseline schedule for each project by integrating schedules from various stakeholders.

Confirm user requirement specification (URS) based on philosophy.

Define scope and initiate best practice procedures for ensuring proper implementation of building infrastructure and systems in technical and non-technical facilities

Review facilities plans and construction contract bid documents and specifications for technical and/or non-technical projects applying knowledge of design, construction procedures, building codes and byelaws.  Make necessary amendments in liaison with the user departments and in compliance to MTNN building policies and specifications.

Develop project status reports, reviewing progress and milestones and identifying and addressing issues and risks.

Manage project execution, ensuring compliance to user requirements, quality, budget and time constraints Advise on the selection of appropriate project development life cycle, selection of project resources and allocation of tasks.

Assist Process & Standards function in compilation of Quality Control Procedure (QCP).

Coordinate project completion, hand over to the user department and to maintenance and operations.

Develop PPoE and conduct implementation; document best practices and lessons learned and facilitate project closure and “post mortem” activities.Advice clients (user departments) on nature of design and suggest changes in design briefs.

Recommend reputable contractors for different aspects of each project.

Guide the contract documentation process with consultants and contractors.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

JOB CONDITION

Standard working conditions

EXPERIENCE & TRAINING

Education:

First degree in Architecture, Engineering or Project Management or equivalent

Fluent in English

Experience:

Minimum 6 years’ experience which includes:

Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others

Experience working in a medium to large organization.

Proven experience in project management of construction work.

Training:

Advanced Project Management

Advanced Management Programs

New technologies seminar / training

GSM / 3G conferences and workshops

Finance for non-finance managers

HR for non-HR personnel

REGIONAL SECURITY COORDINATOR

JOB DESCRIPTION

To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction.

Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.

Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.

Prepare analytical and statistical reports on operations and activities.

Conduct security survey of critical facilities to determine level of security threat and exposure.

Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services..

Conduct security briefings and security awareness to security staff and MTNN staff respectively.

Risk & Threat Assessment – implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility

Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility

Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility

Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility.  Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.

Investigations –  carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN

Respond to inquiries, investigate and resolve security related problems.

Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility.  Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.

Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures

Ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, and kidnap in area of responsibility.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

JOB CONDITION

Standard Working Condition

EXPERIENCE & TRAINING

Education:

First Degree in any related discipline.

Fluent in English.

Formal training in Security Supervision/ Coordination.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience in supervising others

Experience working in a medium  organization

Experience in multinational security operations.

Experience as Security supervisor in corporate security environment.

And Record of accomplishment in security management.

Training:

Essentials of Security Management (Core)

Fraud Control and Investigations (Basic, Intermediate)

Security Survey and Reviews

Presentation & Report Writing Skills.

Crisis Management (Basic, Intermediate).

MINIMUM QUALIFICATION

BA, BEd, BSc, BTech or HND.

NEW MEDIA OFFICER

JOB DESCRIPTION   

Drive effective deployment of new media strategy in alignment with business objectives in general and reputational priorities in particular.

Identify  and develop  bespoke content on new media that engages savvy internet stakeholder groups  and aligns with  MTN corporate speak

Monitor and track MTN on new media platforms, provide ongoing analysis and reports to the relevant business units

Identify perception management opportunities in the  new media space and escalate critical issues for speedy resolution

Generate informative and insightful reports about MTNN activity and mention same  in the social media space

Develop reader-friendly content that communicates relevant corporate objectives and important customer information to foster articulation of the  MTN point of view and engender  empathy towards the MTN brand

Work closely with consultants to track, monitor and analyse online conversations about MTN in new media space.

Interface with Marketing, Customer Relations, Sales & Distribution, Enterprise Solutions, Corporate Services and other customer-facing/brand-building business units to drive customer education, acquisition and retention initiatives

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION:    

Standard Working Condition

Experience & Training

QUALIFICATIONS

Education:

First degree in any relevant discipline.

Fluent in English.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience with working with others

Experience working in a medium  organization

Experience in corporate communications

Ability to interpret and implement Communications strategy

Experience in deploying web communications, new media marketing activities.

Training:

Social Media/ Digital Communication

ADVISOR, STATE & LOCAL GOVERNMENT AFFAIRS

LOCATIONS: Ibadan-Oyo, Enugu, Port-Harcourt-Rivers, Asaba-Delta, Kano & Jos-Plateau

JOB DESCRIPTION  

Provide advisory service with regards to government related issues at the federal and state levels and maintain a strong relationship between these relevant institutions, with a view to ensuring long term viability of the business.

Carry out research and reviews of relevant telecoms issues that have impact on the telecoms industry and MTNN.

Prepare correspondence and position papers on government related issues.

Track and monitor events in the government sector, especially as they relate to the telecoms business.

Provide weekly intelligence reports and feedback on emerging issues in Federal and State Government circles as it relates to Telecommunications.

Provide informed opinion on all issues relating to MTNN from a government relations perspective, including new legislatures, government policies, etc.

Initiate regular meetings and provide advisory support to key government stakeholders

Manage corporate relationships with stakeholder groups including external parties (the Media, Government Agencies, Corporate Organisations, Vendors, etc.) and internal clients and general employee groups.

Develop and maintain relationship with key government stakeholders.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION:

Standard Working Condition

EXPERIENCE & TRAINING

Education:

First degree in any relevant discipline.

Fluent in English.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience with working with others.

Experience working in a medium organization.

Experience in roles directly related to high level interactions in government and politics

Training:

On the job training and exposure.

Industry conferences

Minimum Qualification

BA, BEd, BSc, HND or BTech

MANAGER, STATE & LOCAL GOVERNMENT AFFAIRS

JOB DESCRIPTION

Provide regulatory guidance and support on various business issues, input into regulatory policies/regulations, legislative framework and future impact of new regulatory policies and legislation on MTN N operation in line with best practices.

Provide input and guidance into proposed regulatory policies/ legislation ensuring that MTN N’s interest is taken into account.

Draft and manage interconnects agreements and prepare capacity leasing agreements with incumbent operators and new entrants.

Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.

Review prepared infrastructure sharing guidelines/ agreements and national and international roaming agreements.

Research and identify new ways to generate revenue, as well as cost saving opportunities arising from competitive or regulatory developments.

Monitor and update MTNN on developments; bills, new policies, within the legislative/ regulatory arena; and follow up with regulatory authorities on submissions and other regulatory issues.

Manage relationship with Regulatory authorities and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora. .

Support management and advice MTN N on interconnects agreements/relationship, licence conditions and compliance with regulations and legislation.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

JOB CONDITION

Standard Working Condition

EXPERIENCE & TRAINING

Education:

First degree in any relevant discipline

LLB or other recognized law degree

Fluent in English and language of country preferable

EXPERIENCE:

Minimum 6 years’ experience which includes:

Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others

In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework

Experience in a commercial legal environment, alternatively within a legal & regulatory control body

Experience within the telecommunication environment is desirable

Training:

Courses, Seminars, Conferences & workshops in Telecommunication Regulation

Management Development Program

SENIOR MANAGER, PUBLIC AFFAIRS

JOB DESCRIPTION

Provide advisory support and execute MTNN Government Relations Strategy at both federal and state levels with particular emphasis on the executive and legislative arms of the Federal Government of Nigeria.

Support the Shareholders return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.

Serve MTNN’s customers and provide solutions to improve the customer experience.

Improve MTNN’s Net Promoters Score

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and business optimization.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNN’s Ecosystem Partners to deliver business value.

Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.

Initiate regular meetings with key government stakeholders and give regular feedback to the business on new development (bills, new policies within the legislative/ regulatory arena).

Develop government relations strategy for the department in alignment with MTN Nigeria’s business direction and provide advisory support to the Regulatory Affairs function of MTN Nigeria.

Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.

Develop and maintain a strong ethical relationship between MTN Nigeria and the relevant institutions/ bodies with a view to ensure the long term viability of the business.

Observe the business, political and regulatory environment closely and provide support to other functions within the CSD in Assigned location.

Carry out research, provide detailed policy analysis, identify regional vulnerabilities and recommend due mitigation.

Coordinate action/ response plans to pertinent issues and lobby campaigns on identified issues.

Provide periodic intelligence reports, political audits and proactive feedback on emerging issues, developments and trends.

Provide technical leadership /advice in the formulation and development of Regulatory Affairs framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.

Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Coach and mentor the Regulatory Affairs team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.

Build MTN’s profile amongst governmental stakeholders for effective engagement and guarantee access by the MTN management to such key stakeholders as required.

JOB CONDITION

Standard Working Condition.

EXPERIENCE & TRAINING

Education:

First Degree in any relevant discipline

Fluent in English and language of country preferable

Relevant Degree

An MBA would be an added advantage

Experience:

Minimum 10 years’ experience  including:

Manager track record of 3 years or more in a government relations and/or stakeholder engagement function/activity; with at least 3 years in relevant sector/ industry

Worked across diverse cultures and geographies advantageous

Proof of requisite stakeholder contact/network base

Prior Telecommunications experience will be an advantage.

Training:

On-the-job training

Courses, Seminars, Conferences  and workshops in Government Relations and Stakeholder Engagement

Management Development Program

Effective Management and Leadership

MINIMUM QUALIFICATION

BA, BEd, BSc, BTech or HND.

ADVISOR, LEGISLATIVE AFFAIRS

Employment Status: Permanent

Department: Corporate Affairs

JOB DESCRIPTION

Provide advisory service with regards to government related issues at the federal and state levels and maintain a strong relationship between these relevant institutions, with a view to ensuring long term viability of the business.

Carry out research and reviews of relevant telecoms issues that have impact on the telecoms industry and MTNN.

Prepare correspondence and position papers on government related issues.

Track and monitor events in the government sector, especially as they relate to the telecoms business.

Provide weekly intelligence reports and feedback on emerging issues in Federal and State Government circles as it relates to Telecommunications.

Provide informed opinion on all issues relating to MTNN from a government relations perspective, including new legislatures, government policies, etc.

Initiate regular meetings and provide advisory support to key government stakeholders

Manage corporate relationships with stakeholder groups including external parties (the Media, Government Agencies, Corporate Organisations, Vendors, etc.) and internal clients and general employee groups.

Develop and maintain relationship with key government stakeholders.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION:

Standard Working Condition

EXPERIENCE & TRAINING

Education:

First Degree in any relevant discipline.

Fluent in English.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience with working with others.

Experience working in a medium organization.

Experience in roles directly related to high level interactions in government and politics

Training:

On the job training and exposure.

Industry conferences

Minimum Qualification

B.A, B.Ed, B.Sc, B.Tech or HND

FRAUD SYSTEM ANALYST

JOB DESCRIPTION   

To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.

Provide advice and recommendations on information systems strategy, policy management, security and service delivery

Develop tests to challenge existing fraud processes and make recommendations for change.

Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.

Log all fraud queries and resolutions into the fraud management logbook promptly.

Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.

Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.

Perform analytical needs for fraud operations.

Recommend additional tools and methods that could be deployed in combating fraud.

Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.

Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA&Fraud system

Monitoring and analyzing alarms generated by the fraud management system 24 hours a day and 7days a week.

Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.

Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.

Provide input and feedback into fraud management reports.

Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.

Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.

Provide advice on information systems strategy, policy, management, security and service delivery

Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies.

Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management.

Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.

Contact customers regarding suspicious activity on their accounts.

Ensure value creation when engaging with Customer.

Assisting with the rollout of the fraud tools.

Contributing to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.

Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.

Coordinate with stakeholders to evaluate the current systems and applied processes in order to identify any potential risk, to re-engineer certain controls in order to reduce risk of unauthorized request patterns.

Reporting and provide analyses to support decision making and track market performance.

Performing continual review and update on defined processes of Revenue Assurance and Fraud controls so as to accomplish all objectives in an effective, timely and efficient manner.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Leading ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.

Providing Auditors (Internal and External) with required data analysis and complies with the audit report recommendations.

JOB CONDITION

Standard Working Condition.

EXPERIENCE & TRAINING     

Education:

First degree in any related discipline.

Fluent in English.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience working with others

Experience working in a medium  organization

Experience in  Fraud Operational

Analytical/policy experience

Detailed investigation experience.

Risk evaluation and control implementation work experience.

Training:

Current trends in fraud detection.

Fraud Management.

Minimum qualification

BA, BEd, BSc or HND.

MANAGER, LEGISLATIVE AFFAIRS

JOB DESCRIPTION    

Provide regulatory guidance and support on various business issues, input into regulatory policies/regulations, legislative framework and future impact of new regulatory policies and legislation on MTN N operation in line with best practices.

Provide input and guidance into proposed regulatory policies/ legislation ensuring that MTN N’s interest is taken into account.

Draft and manage interconnects agreements and prepare capacity leasing agreements with incumbent operators and new entrants.

Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.

Review prepared infrastructure sharing guidelines/ agreements and national and international roaming agreements.

Research and identify new ways to generate revenue, as well as cost saving opportunities arising from competitive or regulatory developments.

Monitor and update MTNN on developments; bills, new policies, within the legislative/ regulatory arena; and follow up with regulatory authorities on submissions and other regulatory issues.

Manage relationship with Regulatory authorities and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora. .

Support management and advice MTN N on interconnects agreements/relationship, licence conditions and compliance with regulations and legislation.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

JOB CONDITION: 

Standard Working Condition

EXPERIENCE & TRAINING    

Qualifications

Education:

First degree in any relevant discipline

LLB or other recognized law degree

Fluent in English and language of country preferable

Experience:

Minimum 6 years’ experience which includes:

Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others

In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework

Experience in a commercial legal environment, alternatively within a legal & regulatory control body

Experience within the telecommunication environment is desirable

Training:

Courses, Seminars, Conferences & workshops in Telecommunication Regulation

Management Development Program

SENIOR MANAGER, INFORMATION MANAGEMENT

JOB DESCRIPTION

To establish information management architecture and systems to meet the reporting needs for all the MTN business units and through the creation of a single Enterprise Data Warehouse application system.

To provide overall direction in the design, development, implementation and maintenance of a large-scale Data Warehouse, Business Analytics and business Intelligence solutions to meet MTN’s strategic Information management and decision supporting systems.

To deliver a wide range of reporting requests on a regular basis, within defined SLAs to the expected level of accuracy and quality.

To ensure delivery of required information from the Data Warehouse, using wide range of available tools, to requests as and when required.

Engage and manage supporting vendors effectively to achieve optimal service and value.

Regular engagement with key stakeholders across the organization to ensure continued understanding and reporting evolution to support the evolving business needs.

Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy

Provide the daily, weekly and monthly reporting accurately and timely for effective revenue reporting

Serve MTNN’s internal customers and provide solutions to improve the customer experience.

Drive an increase in MTNN’s Net Promoter Score

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNN’s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Oversee the design, development, and implementation of efficient and effective Information Management solutions to complex business requirements in a global environment

Define and develop enterprise data warehouse applications based on business, technical and system strategies

Develop solutions to support business, technical and system strategy

Develop processes and procedures to manage the environment

Participate in the selection & selection of suitable technologies

Manage contracts with suppliers/vendors

Ensure that operational delivery of system outputs are met

Develop projects in line with SDLC process

Ensure availability and reliability of systems

Develop Information Systems Business Continuity solutions

Participate actively in various Information Systems projects, e.g.:

Collateral projects

Information Systems disaster recovery project

Develop strategy and implementation for enterprise analytics

Strategize on  business intelligence needs & solutions for the Enterprise

Develop risk and business management processes within Business Intelligence Platforms

Recruit appropriate staff and Manage vendor  relationships

Define, execute and monitor the Business Intelligence operational procedures

Oversee the expansion of Business Intelligence Platforms to include future business requirements

Improve process & monitor compliance to SLAs  and KPIs in the following areas:

IS support processes

Systems integration

Project management

Business Analysis

Application construction

Application architecture

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Identify training and development needs and manage skills enhancement programs for the IS Information Management team to address knowledge gaps and enrich knowledge repository within the department.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

JOB CONDITION:

Standard Working Condition

EXPERIENCE & TRAINING

Education:

Bachelor of Science degree in Computer Science or any other related discipline.

An IT related Professional qualification will be an added advantage

Experience:

10 years’ relevant IT experience of which:

Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry

Worked across diverse cultures and geographies advantageous

Experience of Big Data concepts and related Technologies

5 years’ experience in

Development and delivery of large Data Warehouses (using ETL tools, Business Intelligence product Suite)

Relational database

Major systems project with customized applications

3 years hands-on technical project leadership in the following:

Managing teams of 3-8 developers

Managerial capacity

Knowledge of Conceptual Data Warehouse / Data Mart

Exposure to typical Mobile Telecommunications applications

Knowledge of service management principles.

Implementation and ongoing support of large data warehouses

Training:

Operating systems:

Unix – Sun Solaris and True64, MS W2000, Linux

Application development  and Maintenance functions:

PL/SQL and standard SQL

MIS/EIS/EDW/ BI development tools

Reporting Infrastructure – Data modeling

ETL tools

ODS construction and reporting

Metadata tools

User access tools – Business Object preferred

EDW data modeling experience: star schemas, relational modeling, snowflake models and translating logical data models into physical data marts

Minimum Qualification

B.Eng, B.Sc, B.Tech or HND

TO APPLY

Click on Job Title below:

SENIOR MANAGER, CORPORATE TRANSACTION
PROJECT IMPLEMENTATION MANAGER, FACILITIES
REGIONAL SECURITY COORDINATOR
NEW MEDIA OFFICER
ADVISOR, STATE & LOCAL GOVERNMENT AFFAIRS
MANAGER, STATE & LOCAL GOVERNMENT AFFAIRS
SENIOR MANAGER, PUBLIC AFFAIRS
ADVISOR, LEGISLATIVE AFFAIRS
FRAUD SYSTEM ANALYST
MANAGER, LEGISLATIVE AFFAIRS
SENIOR MANAGER, INFORMATION MANAGEMENT

DUE DATE: 18 January, 2018

Career Opportunities at MTN Nigeria, Saturday 13, January 2018